The present personal data processing policy is applied to individuals interested in receiving an electricity and natural gas supply offer from Tinmar Energy.
By filling in the data in the offer request form and accepting the present conditions, the User declares and accepts unconditionally for his personal data to be included in the Tinmar Energy data base and he expressly and unequivocally agrees that all this personal data will be stored, used and processed for the purposes provided at point 2 below.
The personal data processing is performed by Tinmar Energy ("The data operator") in compliance with the provisions of Regulation EU 679/2016 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the sector of electronic communications.
For the purpose of sending an offer that corresponds to the requirements of the potential consumer, the Operator needs to process the following personal data: name, surname, email address and/ phone number.
The client can choose the communication channel through which it wants to communicate with our company, either through his email address, or through his telephone number, both being valid communication channels.
In order to obtain the most accurate presentation and a better understanding on the products offered by our company, we consider that a telephonic communication would be in your interest. Our colleagues specialized in such products can offer your details and can answer all of your questions, so that your decision will be based on an exact knowledge of the product your are about to contract.
In order to protect the data provided by the User of the account, you will receive from the Data Operator an e-mail confirming your request. Responding to this email by accessing the link sent by the Data Operator, confirms, on one hand, your position as the holder of the e-mail address you’ve introduced, and on the other hand, your interest for the products of Tinmar Energy.
Tinmar Energy S.A. processes personal data supplied through the "request offer” account, strictly with the purpose of offering its potential consumers and all interested persons, details with regard to the products of Tinmar Energy.
By reading the present document you have acknowledged the fact that your are guaranteed your lawful rights, namely the right to be informed, the right to have access, the right to rectify data, the right to delete data (the right to be forgotten), the right to restrict the processing, the right to data portability, the right to oppose, the right of not being subjected to an automated decision, including profiling. Furthermore, you have the right of opposing, at any time, the processing of your personal data, and to request the deletion of such data.
The processing of personal data will be performed for a period of 60 days since the registration of the data, and, after the expiration of the period, the data will be deleted.
If you do not answer the confirmation e-mail sent automatically from the Operator’s system, after introducing your e-mail address, the Operator will keep your data for 1 week. After this term, your data is to be deleted, and any offer made by our company will only be sent following a new request.
In order to exercise his rights, the user of the "request offer” page can send a written request, dated and signed, sent to the Tinmar Energy S.A. Headquarters in Bucharest , Calea Floreasca, no. 246C,Sky Tower, 17th Floor, 1st sector, or at the e-mail address contact@tinmar.ro.
Furthermore, the user has the right of addressing to the competent courts of law. The user’s refusal with regard to the personal data processing will only reflect on the data processed for the purposes provided in the point 2 above. However, the refusal cannot apply with regard to the execution of concluded contracts, the collection of debts, the recovery of receivables, both amicably and through actions in court.
The present personal data processing policy is applied to individual clients of Tinmar Energy that wish to open an account on the www.tinmar.ro website, for a better management of their contractual relation with Tinmar Energy.
The "MyAccount” account offers the user direct access to all information regarding his contractual relation with Tinmar Energy:
By filling in the data in the offer request form and accepting the present conditions, the User declares and accepts unconditionally for his personal data to be included in the Tinmar Energy data base and he expressly and unequivocally agrees that all this personal data will be stored, used and processed for the purposes provided at point 2 below.
The personal data processing is performed by Tinmar Energy ("The data operator") in compliance with the provisions of Regulation EU 679/2016 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the sector of electronic communications.
In order to open the "MyAccount” account, the interested individual will introduce the client code from the invoice issued by Tinmar Energy and a valid email address. Once the data introduced, the user will receive an access password from the Operator, password which can be changed and with which the account can be accessed. This account will retrieve all the data corresponding to the development of the contract collected by the Operator on the date on which the electric energy and/or natural gas supply contract was concluded between the user and Tinmar Energy.
The data of the Client’s payment card will not be accessible and will not be stored by TINMAR ENERGY, but only by the institution authorizing the Transaction or by another entity authorized to perform the card identification data storing service, of whose entity the Client will be informed, before introducing the data.
3D Secure: 3D Secure means a new global approach of authenticating buyers and sellers in secure Internet transactions. This safety measure involves to redirecting of the user when performing the payment, to a secured page where the registration of each card holder is performed through the attribution of an authorization code, for each online transaction. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV/CV2 code).
Tinmar Energy S.A. processes the personal data supplied through "MyAccount", in order to help the final, individual consumer, in:
By reading the present document you have acknowledged the fact that your are guaranteed your lawful rights, namely the right to be informed, the right to have access, the right to rectify data, the right to delete data (the right to be forgotten), the right to restrict the processing, the right to data portability, the right to oppose, the right of not being subjected to an automated decision, including profiling. Furthermore, you have the right of opposing, at any time, the processing of your personal data, and to request the deletion of such data.
The processing of personal data will be performed for the period during which your account is active on the website of Tinmar Energy, and after its deactivation, the data will be deleted.
In order to exercise his rights, the user of the "MyAccount” account can send a written request, dated and signed, sent to the Tinmar Energy S.A. Headquarters in Bucharest , Calea Floreasca, no. 246C,Sky Tower, 17th Floor, 1st sector, or at the e-mail address contact@tinmar.ro.
Furthermore, the user has the right of addressing to the competent courts of law. The user’s refusal with regard to the personal data processing will only reflect on the data processed for the purposes provided in the point 2 above. However, the refusal cannot apply with regard to the execution of concluded contracts, the collection of debts, the recovery of receivables, both amicably and through actions in court.
TINMAR ENERGY S.A., based in Bucharest, Calea Floreasca, no. 246C, 17th Floor, Room 10, 1st sector, telephone number 021.318.07.72, fax 021.318.07.71, having CIF 34620961, with the fiscal attribute RO, registered at the Trade Register under no. J40/6868/2015, the largest Romanian Company in the sector of energy and natural gas supply, with private local capital and the owner of the www.tinmar.ro website as well as of the MyAccount platform (hereinafter referred to as "Tinmar" or "the Supplier").
The TINMAR ENERGY S.A. company owns the data based containing the information provided by you when you became a Client, during the offering, conclusion and execution process related to the electric energy and/ natural gas contracts and / service contracts, when you registered for our online services, when you fill in an online form, when you call us or contact us through any of our communication channels.
We respect the right to data confidentiality of the visitors of our website and we acknowledge the importance of protecting the data regarding you that we collect. This confidentiality policy refers to the manner in which we collect, store and use the personal information you supply us.
As part of our engagement towards your safety and data security rights, we use security methods and technologies, together with policies applied to employees and work procedures, control procedures inclusively, in order to protect the personal data collected in compliance with the legal provisions in force.
We make all reasonable efforts, commercially justified, in order to protect your collected personal data, to analyze the new technologies in the area and, if necessary, to apply them in order to upgrade security systems. The hardware and software structured used is periodically analyzed in terms of security.
The accessing of the website involves your agreement for your personal data to be collected, stored and processed by Tinmar.
"Personal data" means any information regarding an identified or identifiable individual; an identifiable individual is a person that can be identified, directly or indirectly, especially by referring to an identification element, such as a name, an identification number, localization data, an online identifier, or to one or several specific elements, corresponding to his physical, physiological, genetic, psychological, economic, cultural or social identity.
The personal data targeted by Tinmar Energy S.A., represents any information regarding the individual representative of the Company Affiliate, of the Client, of the individual Affiliate, the legal or conventional representatives of the company or individual client, as well as of the persons whose data are supplied to us by the Clients of Tinmar for the signing and/ execution of contracts concluded with our company (for example: husband, wife, parents), data which are present on the documents provided by Clients, as well as the data of any user of the www.tinmar.ro website which agrees to send us such data, and they include:
The processing of personal data performed by Tinmar Energy S.A. involves any operation or set of operations that is performed on the personal data, through automated or non-automated means, such as the collection, registration, organization, storage, adapting or modifying, extraction, consulting, use, disclosure to third parties by transmission, dissemination or in any other manner, joining or combining, blocking, deleting or destroying.
Tinmar Energy S.A. uses various technical and organizational measures in order to ensure the security of your personal data against manipulation, loss, destruction, accessing by unauthorized persons, either accidentally or intentionally.
Personal data is processed by the supplier for the above mentioned purposes. Furthermore, the processing of data can also be performed by other companies with which the supplier has concluded service provision contracts for (i) the insurance of benefits corresponding to the offers contracted by the Client, (ii) the technical management of the www.tinmar.ro website, (iii) the performance of advertising campaigns, campaigns for communicating with clients or social networks, campaigns/surveys for measuring the satisfaction degree of clients and feedback for improving the supplier’s services, (iv) the provision of invoice printing and distributing services, (v) services for the electronic and telephonic communication with clients, for the execution of contracts already concluded with them or for the conclusion of new contracts, (vi) any other services representing the object of contracts concluded by the supplier, where the beneficiaries are individual clients.
The data registered are used by the supplier and by the contractual partners of Tinmar Energy S.A. In good faith, for legitimate reasons, and with observing the appropriate technical and organizational requirements corresponding to the protection of personal data against accidental or illegal destruction, loss, the non-authorized modification, disclosure or access, as well as against any other form of illegal processing.
For this, Tinmar Energy S.A. Also makes sure that its contractual partners observe the clauses related to the correct processing of personal data and the confidentiality of information.
The personal data will be used and processed for as long as the services indicated in the article Data collection purpose will be provided.
The processing of personal data is performed by Tinmar Energy S.A. in compliance with the applicable legislation in force, including the EU Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("EU Regulation 2016/679"), as well as with any norms, regulations, orders and standards, and their periodical amendments.
According to the regulations mentioned, the client/user of the www.tinmar.ro website shall benefit of the following rights:
In order to exercise such rights, the client/user of the www.tinmar.ro website can address a written request, dated and signed, transmitted to the e-mail address contact@tinmar.ro. Furthermore, the user has the right of addressing to the competent courts of law.
Based on a written request, dated, signed and sent to the address: Bucharest, Calea Floreasca, no. 2 46C, 17th Floor, Room no. 10, 1st Sector, telephone number 021.318.07.72, fax 021.318.07.71, in the attention of Tinmar Energy S.A., you can exercise your right to intervene on the data, in order to:
The refusal of the client / user of the www.tinmar.ro website with regard to the processing of personal data only affect the data processed for marketing, advertising and publicity services, and for measuring the degree of satisfaction relation to the services provided by Tinmar Energy SA. However, the refusal cannot apply to the execution of concluded contracts, the collection of debts, the recovery of receivables, both amicably and through actions in court, or the distribution of mail to the client.
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